CISL | Transforming Insurance Experience with Expertise and Excellence

Frequently Asked Questions

Our client’s interest always takes priority over our own in all matters relating to the service we provide.

An insurance broker is a professional who represents the interests of individuals or businesses seeking insurance coverage. Their primary role is to assess the client's specific circumstances and risks, then research and recommend suitable insurance policies from various insurers. The broker essentially acts as an intermediary, advocating for the client rather than any particular insurance company. This allows them to provide impartial advice and secure the best possible policy terms that align with the client's unique requirements and budget.

Unlike insurance agents who are employed by and obligated to promote the products and interest of a single insurer, insurance brokers operate independently. This independence enables brokers to offer clients an impartial assessment of insurance options across multiple providers. By evaluating and comparing policies from various insurance companies, brokers can identify the coverage that optimally meets the client's specific needs and situation.

Brokers can help with home, motor, life, health, business, liability, engineering, construction, and many other kinds of insurance.

Insurance brokers are experts who use their knowledge and professional training to give advice to help clients pick the right insurance. Because brokers can look at insurance from many different companies, not just one, they are able to find more options for the client to choose from. This increases the chances of getting a policy that meets the client's specific needs at a good price. Brokers also help clients when making a claim by dealing with the insurance company, filling out paperwork, negotiating for payment, and resolving any issues. This makes the claims process easier for the client.

Brokers get paid by the insurance companies when they help clients buy insurance policies. The commission paid by the insurance company covers the broker's services related to finding and setting up an insurance policy for a client. So, for typical insurance services, the client does not pay the broker directly. However, if a client needs the broker to do extra work beyond the normal insurance services, the broker may charge the client an additional fee for those services. The client would need to agree to any fees before the broker does that extra work.

When choosing an insurance broker, look for someone who has the required professional training and licenses to operate legally. Pick a broker with plenty of experience in the insurance industry. Read reviews from other clients to make sure the broker has a good reputation. The broker should be able to provide you with many different insurance product choices from multiple companies. Select a broker who offers excellent customer service by being responsive and helpful. Finally, make sure the broker is fully upfront about things like fees, commissions, and any potential conflicts of interest.

The broker will have an in-depth conversation with you to fully understand your personal or business circumstances. They will carefully look at what kinds of risks or potential losses you face. The broker will then investigate and compare the different insurance products available. After doing this research, they will suggest insurance coverage options that provide the right protection for your specific situation.

Yes, when you need to make an insurance claim, brokers will help guide you through the entire process. They will assist with filling out and submitting all the required paperwork and documentation. Brokers will also advocate on your behalf with the insurance company to ensure you receive a fair payment amount for your claim. If any problems or disputes arise during the claim, the broker will work to resolve the issues for you.

Yes, in addition to helping with insurance, many brokers provide advice on risk management. They can help identify potential risks or dangers that could lead to losses for you or your business. Brokers can recommend ways to prevent or reduce these risks from happening in the first place. They also advise on how to protect against and manage risks by getting the right types and amounts of insurance coverage.

Before meeting with an insurance broker, get together details on the things you own (assets) and any insurance policies you currently have. Make a list of what you need insurance for and any specific worries you have. Also write down questions you want to ask the broker about how much the insurance will cost and exactly what coverages are included in the policies. Having this information prepared ahead of time will help make the most of your meeting with the broker.

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